What to Do in a Crisis

Choosing the right clinician is important, and before you seek the advice of a primary care doctor, you might want to ask in advance if he or she is comfortable screening for drug use with standard assessment tools and making a referral to an appropriate treatment provider. If not, ask for a referral to another provider skilled in these issues. You can also contact an addiction specialist directly through:

Additional sources for finding treatment


Families With Addiction: Online CRAFT and Peer Support Resources

Community Reinforcement and Family Training (CRAFT) is an evidence-based program shown to be THE most effective resource for families with addiction, with a 70% success rate for bringing a loved one into treatment.  CRAFT also helps families improve their quality of life; whether their loved one stops using substances, or not.  Peer support is an evidence-based practice where individuals learn from others with lived experience of similar concerns. Peer support has been shown to improve quality of life and engagement with services, and to increase whole health and self-management. 

  • (Resources Education Support Together) is a peer led online program teaching families the CRAFT method. REST’s free CRAFT-based online meetings Monday Tuesday and Wednesday evenings offer an opportunity to practice communication skills and receive non-judgmental support. 
  • From the REST Homepage follow the link for a complimentary membership to for e-learning videos teaching the CRAFT method.  Also podcasts, blogs, and write-in questions to their experts. 
  • Patrick Doyle LICSW is one of only twenty-two Certified CRAFT Clinicians in the U.S., who offers professional CRAFT-based family coaching; plus Family Addiction Coaching Podcast episodes. Certification means the clinician has demonstrated mastery of the many CRAFT protocols through family coaching session recordings.
  • Free peer support Parent Coaching from other parents with lived experience is available from the Partnership To End Addiction.
  • The Center for Motivation and Change offers a free intro guide to their CRAFT-based Invitation To Change program ; one version for Parents, another version for Partners.
  • ‘Get Your Loved One Sober’ is the CRAFT how-to manual written for families; which can be used with or without counseling support.
  • Brief article from the American Psychological Association describes the benefits of CRAFT.

Massachusetts Substance Abuse Information and Education Helpline provides free and confidential information and referral for alcohol and other drug abuse problems and related concerns. This service helps people of all ages, and assistance is available in multiple languages.
Tel: 800-327-5050 or TTY 888-448-8321

Recovery Research Institute (RRI) Massachusetts General Hospital, Boston, MA
RRI presents evidence about addiction recovery for those seeking treatment and others. Watch videos at the bottom of the home page: “A Mother’s Story: the struggle of facing her child’s opiate use” and “Beautiful Boy: More Than an Addict”, and visit the page Are you a relative?

Resources For Massachusetts Parents - Grayken Center For Addiction, Boston Medical Center Confidential One-on-One support for families, call 1-844-319-5999 for Parent Specialist.

Learn to Cope is a support organization that offers education, resources, peer support and hope for parents and family members coping with a loved one addicted to opioids or other drugs. Family Support Meetings take place throughout Massachusetts.

Massachusetts chapter of the National Alliance on Mental Illness (NAMI): NAMI is a wealth of information for MA residents struggling with addiction or other mental illnesses. This site can connect you to legal resources, qualified healthcare providers, housing services, and much more. They also operate a crisis line at (877) 382-1609. When you call this line, you will be prompted to enter your zip code, after which you will be connected with your local emergency services provider.

Parents Helpline - Partnership for Drug-Free Kids, Monday through Friday, 9:00 am to 5:00 pm, closed on weekends and holidays.Tel: 1-855-DRUGFREE (1-855-378-4373)

Nar-Anon Family Groups is a 12 Step fellowship for those impacted by another’s drug use Tel: 800-477-6291 or Email:

SMART Recovery Family & Friends  is a science-based, secular alternative to Al-Anon and Johnson Intervention based on the tools of SMART Recovery and CRAFT (Community Reinforcement Approach & Family Training).

Substance Abuse and Mental Health Services Administration (SAMHSA) Federal agency whose mission is to reduce the impact of substance abuse and mental illness on America's communities. Helpful articles include:

Boston Public Health Commission
Tel: 617-534-5395 or TTY 617-534-9799 or Email:

  • Connect to Services (PAATHS)
    Providing Access to Addictions Treatment and Hope (PAATHS) is a one-stop shop for anyone looking for information about, or access to, substance abuse treatment services.
  • Community Prevention Initiatives
    Offers a wealth of resources such as Overdose Prevention Training.

Grief Recovery After a Substance Passing (GRASP) was founded to help provide help, compassion and understanding for families or individuals who have had a loved one die as a result of substance abuse or addiction.           Meeting List

Information for Families of Individuals At Risk of Opioid Overdose is supported by the Department of Public Health, MA Executive Office of Health and Human Services with links to peer support and a Help Line, and information about family intervention programs.

Massachusetts Al-Anon and Alateen is a 12 Step fellowship to help families and friends of alcoholics. Meeting List 
Tel:508-366-0556  or Email:


Opioid Addiction Stigma
Information on the State Without Stigma initiative from the Massachusetts Department of Health

Opioid Overdose Prevention and Reversal Fact sheet from the Massachusetts Department of Public Health

Overdose Education and Naloxone Distribution
Opioid Overdose is the leading cause of injury death in Massachusetts. In order to save lives, the Department of Public Health operates a pilot program to distribute a medication called Naloxone that can reverse an opioid overdose.

Partnership for Drug-Free Kids is a nonprofit organization dedicated to reducing teen substance abuse and helping families impacted by addiction. Valuable information such as Guides and Resources .


Addiction Recovery Management Service (ARMS) Massachusetts General Hospital, Boston, MA
Tel: 617-643-4699 or Email:
ARMS specializes in supporting teenagers and young adults between the ages of 14 and 26, and their parents, as they deal with their substance use and related problems. ARMS for Parents: Coaching, Coping, & Communication is a support program for parents whose teen/young adult (age 14-26) is struggling with substance abuse. This group is free of charge and parents may join at any time.

Family Support and Education Group
Alcohol and Drug Abuse Treatment Program, McLean Hospital, Belmont, MA
Monthly support to families, second Saturday of every month, 1:00-5:00 pm, free: Room G17, Proctor Building
Monthly support to siblings, second Saturday of every month, 1:00-3:00 pm, free: Room G17, Proctor Building
Contact Joe Scholl, LICSW Tel: 781-799-3974

In case of emergency, please call 911 or your local hospital emergency service.